Managing and Responding to Challenging Behaviour 

Our course helps you gain awareness and understanding of challenging behaviours.

Working on the frontline, you are likely to come face-to-face with decisions that can call into question your professional boundaries and personal safety. 

Our Managing and Responding to Challenging Behaviour course helps you to gain an awareness and understanding of the reasons why a person may present with challenging behaviour. We share ways of assessing challenging behaviour and explore a range of tactics, methods and approaches, but this course does not include control and restraint techniques.

Our course is designed to share knowledge with the aim of helping you to manage situations safely and reduce stress and anxiety for all involved.

Who is this course for

This course is suitable for frontline staff from a variety of sectors. 

What you will learn

This one-day course provides:

  • Examples of, and reasons for, challenging, disturbing and potentially dangerous behaviour
  • Recognising and responding to psychotic and delusional behaviour bought on by mental ill health or alcohol and substance misuse or a combination of these
  • Recognising and responding to aggressive and potentially violent behaviour
  • Recognising and responding to self harm and suicidal behaviour
  • The importance of effective communication and body language 
  • Recognising signs and signals of violence
  • De- escalation strategies- what’s helpful and what to avoid
  • Awareness of the environment 
  • Making the situation safe
  • Post – incident action, support for those affected, reviews of risk assessments and support plans and sharing information

The session will be delivered using a combination of Power Point slides, case – studies and group discussion. The trainer can also enact one or two short scenes depicting challenging behaviour- either delusional, suicidal or aggressive /potentially violent behaviour – where participants can ‘feel’ what it might be like to witness this type of behaviour and to discuss appropriate strategies to manage it. The number of ‘scenes’ and the precise content and the case studies chosen can be adapted to reflect the specific needs of the group reflecting the context they work in.

To discuss further please contact: