Getting help from SES Water 

The ‘Here for You’ programme from SES Water provides several support schemes to help you pay your bills.

Are you a customer of SES Water and need help paying for your water bill?

The ‘Here for You’ programme from Sutton and East Surrey Water (SES Water) provides several payment support schemes to help those customers who may be struggling financially. 

This includes:

  • ‘Breathing Space’ – a payment pause scheme for customers facing life changes that have affected their income and who need time to adjust
  • Water Support Scheme – a 50% bill reduction that is funded through adding £6 to other customers’ annual bills. 
  • WaterSure – a capped tariff for metered customers so they pay whichever bill is lower – the one based on their actual water use, or an average household bill
  • WaterDirect – they may be able to arrange for payments to be deducted directly from a customer’s benefits so they never have to remember to pay a bill

They also have a Priority Services Register (PSR), which is free to join. It helps them look after customers who have health, access or extra communications needs and helps them tailor services to support households who need extra help.

You can find out more information about the schemes above by visiting:

You can also find out how to save water and money, by completing the free GetWaterFit calculator on their website at:

Simply enter your postcode and within a few minutes it will create a personalised dashboard for your home, with ideas on how to save water, energy and money. Once completed you can order free water saving devices, plus you may also qualify for a free leak repair with their partner SES Home Services.

The Environment Agency has classified the South-East of England (and SES Water supply area) as being in serious water stress. Therefore, we need to save water now to ensure there is enough for everyone in our area and enough left in the environment for healthy rivers and wildlife.

You can also listen to our Water Pod here.