Do you know who your electricity network operator is?

Information and advice on the extra support you may be eligible to receive.

We all rely on electricity day to day, but for some, a power cut can be worrying or difficult. That is why there is extra help and support during a power cut.

The Priority Services Register (PSR) is free to join. It helps your electricity network operator, as well as your energy supplier, gas and water networks look after customers who have extra communication, access or safety needs. It helps to tailor services to support households who need extra help, and support them during a power cut, gas or water supply interruption.

You are eligible for free PSR services if you:

  • Use medical equipment reliant on electricity or water.
  • Are blind or partially sighted.
  • Are deaf or hard of hearing.
  • Are of pensionable age.
  • Have a disability.
  • Live with children under five.
  • Have a chronic illness.
  • Have anxiety, depression, or any mental health condition.
  • Loss or impairment of smell.
  • Need documents translated into another format or language.
  • Temporarily need extra support.

To find out more or register click here.

Links to other helpful advice from Scottish and Southern Electricity Networks & UK Power Networks

Live in a Scottish and Southern Electricity Network supply area? If you’re not sure, click here.

Live in a UK Power Networks supply area? If you’re not sure, click here.