Energy Advice Projects

Information about our projects and how you can help

We support households in or at risk of fuel poverty to help reduce their energy usage, save money and get the help they need.

Working with our partners we run energy advice & information projects, including fuel bill surgeries and advice drop-ins.

The support includes:

  • Information to help people save money on energy and water bills
  • Help with energy and water debts
  • Tailored advice to help prevent further difficulties
  • Eligibility and registration for the Priority Services Register
  • Encouraging people to access the support they need and referring people for further specialist support
  • Access to fuel crisis support

Nigel, training manager for the project says “We appreciate how beneficial an energy advice service can be, particularly for consumers who may struggle to communicate with their energy supplier.”    

Scroll down the page for more information about some of our projects.

We are also seeking funding for our 'fuel voucher scheme' aimed at supporting households in fuel poverty and in energy crisis.

For more information, please email or to make a donation please click below

Mole Valley.

If you live in Mole Valley, you can access our energy advice via The Mole Valley Employment and Skills Hub or ‘MV Hub’ in Leatherhead.

We operate a drop-in and fuel bill surgery every Thursday between 10.30am and 1.30pm. 


Our energy advice and support can also be accessed through the Guildford Community Learning Centre (GCLC) at 109 Southway. For more information you can contact the project team at or phone (01483) 440742. You can also visit

The Priority Service Register.

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.

To promote the PSR to households and to make it easier to register for this free service we provide free information sessions across East Hampshire.

If you would like more information or to book a session, please get in touch 

Fuel Bill Surgeries.

These surgeries can help those in or at risk of fuel poverty or in energy crisis. Helping households understand their energy bills and checking they are being billed correctly.


We are also supporting Dorking Foodbank with their Energy Advice and Support Scheme. This is available to Foodbank customers living in the Dorking area. 

Depending in your circumstances you could receive: 

  • Support with energy debt.
  • Advice on your energy use.
  • An energy top-up.
  • Help to stay on top of things moving forward.

To find out more, please speak to one of the foodbank volunteers who can give you more information.

The Dorking Foodbank

The Christian Centre

Dorking, RH4 1AW

How you can help.

Our ‘fuel crisis support’ is aimed at helping people who are facing difficult choices about their energy supply and may be at risk of self-disconnection or self-rationing. The support we offer helps people that are in a vulnerable situation and are having trouble staying on supply. This support focusses on helping families access advice on their energy use and emergency fuel vouchers so they can top-up their pre-payment meter in times of crisis.

For more information email us or to make a donation, please click below.

David from Energy Manage said: “We are helping to tackle issues such as fuel poverty, energy crisis and living on a low income, especially in communities where people can find it difficult to access the right support. We are keen to work with like-minded organisations and help reach people who are struggling to make ends meet and may feel under pressure from their energy supplier.”

We support hundreds of people to reduce their bills. We like to partner with other organisations like local councils, welfare charities, debt advice agencies, foodbanks and others. This helps us reach more people and helps those in vulnerable situations access the support they need. If you would like to fund our work or talk to us about partnership working or referral options, please get in touch.

Advice can also be found by contacting:

National Energy Action (NEA)

If you or someone you know can’t afford to heat their home, then NEA can help through their Warm & Safe Homes Service. They offer a range of support both directly to people in fuel poverty, and via frontline workers and other intermediaries.

Tel: 0800 304 7159 or visit 

You can also get impartial and independent advice by visiting:

With thanks to: